Sofitel Paris Baltimore Tour Eiffel

We spent 3 weeks traveling across Europe at 5 star hotels. The Sofitel Paris Baltimore was nice, but just not nice enough to warrant the 5 star rating and the corresponding price point. We expected more of the hotel.

Très bel établissement, les chambres et suites sont joliment décorées, confortables tel un cocon.Le charme parisien dans toute sa splendeur.Le restaurant est à visiter, entièrement rénové et décoré, il affiche d excellents plats avec un cuisinier sympathique et proche de ses convives.Le personnel est aux petits soins, bienveillant.Les services sont à la hauteur de cet établissement.Une valeur sûre.

Room was very nice..........and very expensive. It should have been nice. The people were nice enough. The breakfast selection was subpar for a hotel of this expense and quality. The service on their patio was non existent........and they listed at least 5 special beers they carried on the menu but only had one. My wifes Cupachino was the worst we one we ever imagined.Toilet paper was an issue.The price/value ratio was poor.

Hôtel au top.L'accueil, la gentillesse et le professionnalisme du personnel, la propreté des chambres.Pour 3 nuits, nous avons adoré le séjour.

We had a greattt experience at this hotel! The staff was amazing! Most importantly they were ALWAYS SMILING! we forget how important a smile can be and how it can change your day/experience.All were super helpful!As you can see I barely give 5stars. Even here they fall short of 1 star only because they did not have enough vegetarian/vegan options in the in-room dining menu!

We arrived earlier than expected and the front staff welcomed us with drinks and was able to get our rooms. We had two rooms next to each other and they were both very nice. Bedding was extremely comfortable and the linens were nice and soft. Great location to walk to the Eiffel Tower which was our goal during this stay. At check out, our kids were feeling sick and the hotel graciously extended one of our rooms as late as possible. Would stay here again

So, because I made my booking through booking.com, I could not move my booking or cancel my booking, as there were some options that was not available at the time of booking. I am shocked that the Hotel management is unwilling to give any assistance or even entertain a partial refund.I am sure they love customers like me, as they basically get money for nothing.My advice to anyone reading this: Make sure you opt for a flexible option and that you can move/cancel your booking. Do not trust booking.com to give you the correct option out of the box, and don't expect any service from the Hotel management.

Our reservation was for a superior room. We were given a standard room. Showed a picture from your web site for reference and was told we had a superior room. Had to pay to upgrade. Need to advertise correctly.

Nice hotel. Boutique style, but well equipped. Beautiful decor. Staff friendly and helpful. Great location!