Zoku Paris

I respect the concept of what they were going for but there is a lot of room for improvement. We arrived very early but I could clearly witness every single guest after us experience the same confusion and disorganization as we did. I will acknowledge one girl that seemed to be running the whole place. Still, it would make everybody’s life easier if a system was set in place. The gentleman that helped us kept stating that we had not paid for our reservation. This made no sense as you are required to pay in full to reserve a room. We had to show our bank statement and confirmation to prove him otherwise. Anyways, the first thing I noticed was a very unpleasant odor in the elevator during our stay. It never went away and only got worse. Unfortunately, we were greeted with the same exact disgusting stench radiating from the sectional in our room. It sucked because I specifically paid extra and upgraded so that we could enjoy a larger couch and living area. The smell got so unbearable that we had to go out and desperately search for something to help and mask the smell. Despite our plans to cook meals, we were turned off by the lack of cleanliness and would rather skip meals instead. Anyways, we were an hour early but the room was never going to be ready on time. Upon entering, the entire unit was hot as hell and took hours to cool down. Also the bathroom was definitely not ready. All knobs, sink stoppers and even the toilet brush wand was out of place. The last thing I want to do after a 12 hour flight is touch something that at one point came in contact with dozens of stranger’s bodily fluids. Also whoever designed and approved the carpets in the hallway is dumb as hell. Why would you market towards “business” professionals who will obviously have luggage when they won’t even be able to roll their damn luggage more than 6 inches.Also, don’t even bother paying extra for their “late checkout.” The exact same person you spoke to 15 minutes ago will call you relentlessly and have no recollection of your conversation. To no surprise they won’t communicate that with room service, so expect to be awoken again shortly. The only positive thing was the bed as it was very comfortable (if you could get past all the hairs from previous guests.) The location is alright with a small convenience store downstairs. Please keep in mind traffic is horrendous in this area during rush hour. It took us 1.5 hours just to move one block. I was really excited to stay here. Never again.

everything was good except the location.it was my business trip, but most of our meetings were in the central city of Paris, so I felt the hotel is a bit far from there.other than that, it was the great experience!

Hôtel atypique ayant une belle décoration.Au 8ème étage, vous trouverez la réception en libre-service ou non, le bar et la cuisine ouverts sur la salle, des espaces de travail, et une grande terrasse ouverte.La chambre que j'occupais, ou plutôt le loft, était spacieux, confortable (lit en mezzanine), avec beaucoup de rangement. A noter toutefois un défaut d'insonorisation (tôt le matin, on entend le bruit du périphérique, quand Paris s'éveille").Étant en voyage d'affaire

The staff was perfect, the room was also really confortable, and the location is really good also :)The only thing I have to mention, someone from the staff was wake me up because “they have to fix something” in our room, when We were there… but I didn’t asked anything to fix.. :) For sure we’ll go back.Oh and really good brunch food :)

Wow what a hotel. I love this place - so futuristic and cool. The workspaces are amazing but for me the service is what gives this place 5 stars. Linda and Jamal go above and beyond to make it a wonderful experience - even when you're an annoying large group of loud people. Thank you for the great experience and the cool rooftop bar

The service on the rooftop bar is very poor. The manager is not friendly. No customer service at all!Yesterday, we came with a group of colleagues for after work drinks. The manager said the bar was full, while there were still tables empty. He told me not to ask the rest of the colleagues to come. Very unfriendly and rude! We came to spend money, not to beg for food. I have been to so many hotels for business trips, but I have never experienced such a poor customer service!

Zoku was incredible. We stayed in an XL loft (2 adults and a toddler) and it had everything we needed and more. The loft was clearly designed with a lot of attention to detail, there is a place for almost everything! The space is comfortable and beautiful, we stayed in a loft facing the tribunal de Paris and loved watching the world go by from our huge windows. The restaurant was lovely as was the service and the delicious beautifully served food. The terrace was also gorgeous. I really cannot fault the hotel, the staff were really helpful and accommodating. If I had to be super critical I’d say it would be nice to have a breakfast menu so you know what hot food you can order, it seemed to vary day to day and I wasn’t sure if there were different things on each day or if different staff mentioned different things…. The breakfast was otherwise mostly buffet and there wasn’t a huge offering but perfectly sufficient and everything was really tasty and prepared with care. Thank you for looking after us!

The location relative to big attractions and restaurants isn't fantastic, as the walk to local restaurants might be 5-7 minutes, and the Louvre is an hour walk away, but then again the subway entrance is right across the street, so can't complain. The hotel is small but the value is there, as the rooms are spacious, have absolutely everything you need (besides conditioner), the beds are big and comfy, and the bathrooms are nice as well. The staff were great, downstairs lockers/showers are free and fantastic, and the view from the check-in and eating area is great. A very efficient and value-focused hotel. 10/10 will use again.

Thomas is one of the best hotel managers I have met and the service here is impeccable. We had a situation where the hotel was out cots for our young daughter. The front desk staff were unsure what to do, but when speaking to Thomas, he immediately took the initiative to find a cot within 30 minutes and personally brought it himself to our room and set it up. It’s been a while since I have seen that level of dedication to one’s job, especially at a managerial level.In addition, the other hotel staff are all kind, gracious, and willing to help.Aside from the service, the rooms are really nice, and I recommend the XL room for the space. The location is next to a Metro Station, which can get you to most of the main tourist destinations.I definitely will plan to stay at another Zoku in the future.