Rechercher
ViiBE Communication 5 Rue Eugène Freyssinet, 75013 Paris

ViiBE Communication





19 Avis
Entreprise de télécommunications
  • mercredi09:00–19:00
  • jeudi09:00–19:00
  • vendredi09:00–19:00
  • samediFermé
  • dimancheFermé
  • lundi09:00–19:00
  • mardi09:00–19:00




ViiBE Communication 5 Rue Eugène Freyssinet, 75013 Paris




À propos de l'entreprise

Visual support and ticketing for contact centers | ViiBE | Connect contact centers with customers through visual support. In one click, agents access customers' cameras to diagnose and solve incidents.

Contacts

Site Web
https://viibe.co/
Appelez-nous
+33186761446
Obtenir des directions
5 Rue Eugène Freyssinet, 75013 Paris
Modifier ou supprimer

Heures

  • mercredi09:00–19:00
  • jeudi09:00–19:00
  • vendredi09:00–19:00
  • samediFermé
  • dimancheFermé
  • lundi09:00–19:00
  • mardi09:00–19:00
Modifier ou supprimer Partager Enregistrer

Fonctionnalités

  • Achats en magasin




Avis recommandés

Vincent Ruelle
05.02.2024
ViiBE Communication
ViiBE gives agents quick access to contact customers within their support tickets since ViiBE is integrated with Zendesk. Our customer satisfaction has greatly improved! The ability to easily send documents, take snapshots of the live video feed, and then annotate any of these with the client has made it much easier to lead them to a diagnosis and resolution of the problem.
Nazneen Ahmed
02.02.2024
ViiBE Communication
A great app that’s easy to customize and deploy. Since customers can solve complex issues in a short amount of time, we’ve found that they report higher levels of satisfaction with ViiBE.
Nathalie Bergna
18.01.2024
ViiBE Communication
ViiBE took our customer success process to the next level. Our support agents can quickly and easily launch free calls directly from their Salesforce support tickets, and we noticed it has a great impact on our client relations.
Fatoumata Binta Diallo
25.12.2023
ViiBE Communication
With ViiBE we can easily connect our customers and support agents via live video feed so they can quickly and remotely resolve issues. We’ve seen great results and increased both our customer satisfaction and NPS. I can’t recommend this solution enough.
Jessy HACHET
30.11.2023
ViiBE Communication
Our support agents love using ViiBE! Directly integrated into our Microsoft Dynamics tickets, agents can launch free video calls at the touch of a button. With so many useful, collaborative functionalities during calls, we have increased our customer satisfaction!
Victor Claire
27.11.2023
ViiBE Communication
ViiBE has been very easy to set up and use with our customers! I highly recommend this webapp. It helps me better track NPS and FCR rates so I can make sure I’m crushing my KPIs!
Maxim Poulsen
19.11.2023
ViiBE Communication
I couldn’t be happier with my company’s choice to use ViiBE! Including the call recordings in the ticketing system is great for knowledge management and training new employees.
Ioanna Argyriou
15.11.2023
ViiBE Communication
The best remote visual-assistance platform I’ve ever used! It’s consumer-friendly and intuitive in its design. I love how you can take snapshots of the video feed and then draw on them to better explain your point of view to the other call participants.
Ritika Midha
14.11.2023
ViiBE Communication
We used to waste time and money having to send out support agents to help customers in person. Thanks to ViiBE we no longer have to send so many agents on-site, but rather can solve challenging problems from a distance.

Ajouter un avis

Carte

5 Rue Eugène Freyssinet, 75013 Paris
ViiBE Communication